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Administration

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1. Who is part of the City's Administration Department?

The City Manager, City Secretary, and Human Resources are all considered part of Seagoville's Administration Department.

2. What does the City Manager do?

The City Manager is ultimately responsible for the day-to-day operational aspects of the City and the hiring and supervision of all municipal department heads.

The City Manager works closely with contracted professionals and appointed City officials. He makes recommendations to the City Council on policy and legislative issues.

3. Who appoints the City Manager?

The City Manager is appointed by and reports directly to the City Council.

4. What is the location and hours of service for the City of Seagoville?

The City of Seagoville municipal building is located at 702 N. Highway 175, Seagoville, TX 75159.
Hours of Operation: Monday through Thursday - 7:30 am - 6:00 pm. Closed Friday's
Phone: 972-287-2050

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Animal Services

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1. What should I do if I lost my dog / cat?

Contact the animal shelter at 972-287-6830 and leave a message containing:

• Your name


• Your phone number


• The time you last saw the pet


• Your address

2. What should I do about a barking dog?

Call the Animal Shelter at 972-287-6830 and leave a message with the complaint and address of the barking dog.

3. How do I go about adopting an animal?

The City of Seagoville Animal Shelter is open to the public:

• Monday - Friday: 11:00 am - 2:00 pm


• Saturday & Sunday: 12:00 noon - 3:00 pm

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Building Inspections

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1. Is a permit required for a storage building or accessory building in a residential area?

If the accessory building is less than 120 square feet in area, no permit is required. However, if an accessory building is 120 square feet or greater, or multiple buildings total 120 square feet or greater, a permit is required. Call 972-287-6829 for more information.

2. When is a permit required?

Permits are required when constructing, remodeling, or enlarging a building. Permits are also required for other improvements to your property.

Projects that are cosmetic, such as painting, wallpapering, carpeting, cabinets, and trim work do not require permits. Additionally, permits are not required when replacing fixtures on existing wiring or fixtures to existing plumbing.

When in doubt, always check by calling the Building Inspections Department at 972-287-6829.

3. How much does a permit cost?

Please refer to the City of Seagoville Master Fee Schedule for all fees.

4. Are retaining walls required to have a permit?

All retaining walls over 48 inches in height are required to have a permit.

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Code Enforcement

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1. When is a residential Certificate of Occupancy required?

A residential Certificate of Occupancy is required each time there is a change in tenant or change in ownership at a residence. A Certificate of Occupancy is required to have gas, electric, and water utilities turned on at a residence.

2. What is the City of Seagoville’s policy on the height of grass and weeds?

The Code of Ordinance states that:
It shall be unlawful for any person owning, claiming or occupying, or having supervision or control of, any real property within the corporate limits of the City, to permit weeds, grass and brush to grow to a greater height than twelve (12) inches upon any such real property within one hundred (100) feet of any property line. It shall be the duty of such person to keep the area from the line of his property to the curb line next adjacent to it, if there be a curb line, and if not, then within ten (10) feet outside that property line, free and clear of the matter referred to above. All vegetation not regularly cultivated and which exceeds twelve (12) inches in height shall be presumed to be objectionable and unsightly and in violation of this section.

3. What is a junk vehicle?

Junked vehicle means a vehicle that is self-propelled and inoperable and:

• Does not have lawfully attached to it: An unexpired license plate or a valid motor vehicle inspection certificate.


• Is wrecked, dismantled, partially dismantled, or discarded.


• Has remained inoperable for more than 30 consecutive days.

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Fire Department

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1. Can we burn leaves, brush, or trash in the City?

No. The City does not allow residents to burn anything in the City.

2. What type of fire extinguisher is best for my home?

A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B:C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C.

3. Can I get my blood pressure checked at the fire station?

Yes. We offer this service free at the fire station located at 1717 N. Hwy. 175.

4. When are the outdoor warning sirens tested?

On the first Wednesday of each month at 12:00 pm, the sirens are tested with a one minute blast. At times, this will be followed by a second test for one minute.

5. Does the Fire Department give tours of the fire station?

Yes. Citizens need to contact the Fire Department at 972-287-3330 to schedule a tour.

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Health & Environmental Services

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1. What are the fees for a food handler's permit?

Please refer to the fee schedule.

2. When does the City spray for mosquitoes?

The City does not conduct any mosquito spraying. It is left up to Dallas HHS when to do any insect spraying. Most generally, whenever a confirmed or suspected case of insect-borne disease has been identified, Dallas County HHS will conduct the spraying.

3. Can anyone use the Dallas County Home Chemical Collection Center?

Yes, but only residents of participating cities will not be charged for dropping off wastes if they present a current driver's license and utility bill to verify residence in the city.

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Human Resources

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1. How do I apply for a position with the City of Seagoville?

You can apply for a job online or you can download the job application online and drop it off to the Human Resources Department. We ask you not call the Department to see if your application was received.

2. How long does the recruitment process take?

Each recruitment is different; so the process can range from of couple of weeks to a few months depending on job classification and the complexity of the selection process.

3. What will happen if I am not selected for the position?

Due to the volume of applications received we are unable to contact each applicant to let them know the status of their application.

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Keep Seagoville Beautiful

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1. How can I find a list of items that are accepted in the curbside recycling program?

You can view a list of accepted items at Recycling Information.

2. Does KSB sponsor an Arbor Day Event?

KSB sponsors an annual Arbor Day Celebration which is generally held the first Saturday in November.

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Municipal Court

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1. What do I need to do when I receive a ticket?

Appear at the court within 15 days to make arrangements. A phone call does not constitute an appearance.

2. How can I pay my ticket?

You can either appear or mail your payment to the address on the back of the ticket. You can also pay via money order payable to the City of Seagoville.

Payments cannot be taken over the phone or online.

3. Why can't I renew my Driver's License after serving jail time?

If you were granted jail time you are responsible for paying an omni fee or $30 per violation for a hold placed on your driver's license. This fee cannot be waived.

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Parks & Recreation

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1. How do I register for youth sports?

For more information, please visit the Seagoville Youth Sports Association.

2. Are pets allowed at the City parks?

Yes, pets are allowed at the parks, but owners must follow our guidelines, which require that each pet must wear a leash. In the occurrence of defecation, owners must dispose of the excrement.

3. How can I get a brick at Veterans' Memorial Park for a family member?

Please call Ralph Mendez, Parks Director, 972-287-2050 Ext. 125. A 4" by 4" brick costs $75 and an 8" by 8" brick costs $115. Brick Application

4. How do I reserve ball fields or other park facilities?

You may call City Hall at 972-287-2050. An online reservation system will be available soon.

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Planning & Zoning Department

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1. How may I contact the City's planner?

Contact Cindy Kintz, Planning Technician at 972-287-2050 ext. 109 to set up an appointment.

2. Does my property need to be platted in order to build a home?

In most instances, the City requires property to be properly platted before any building permit can be issued.

3. Where is the City of Seagoville's official Zoning Map located?

The City of Seagoville's official Zoning Map is located in the City Hall Council Chambers.

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Police Department

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1. Where do I pay a traffic citations?

You can pay traffic citations at the Municipal Court located at 702 N. Hwy. 175.

If you need to contact the Municipal Court, please call 972-287-2192.

2. Why should I establish a neighborhood watch?

The Neighborhood Watch Program will help deter crime in your neighborhood.

The job of a citizen in a neighborhood watch is to be suspicious, alert, and to report any suspicious activity to the police to apprehend the criminals.

Your responsibility is to report the crime.

3. Where can I get or make changes to my driver's license?

You will need to contact the Department of Public Safety at 512-424-2000 or online.

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Public Works

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1. Who do I call before I dig?

Call 800-DIG-TESS (800-344-8377). The Texas law says you must call before you dig; if you don't call for spots and damage an underground facility, you will be billed for the damages. The hidden hazards of pipelines in close proximity or under your property could be dangerous and deadly.

Please call at least two business days but not more than two weeks before you dig.

2. Who do I call for water and sewer line locations?

Please call the Public Works Office at 972-287-6823 for water and sewer main locations. We will spot the City water main and the sewer main at no charge.

We are not able to mark your lines on your property, just the mains in the alley.

3. Why doesn't the City fix the water and/or sewer line in my yard?

The City is responsible for the water line up to the meter; the customer is responsible from the backside of the meter to the home or business.

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Solid Waste

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1. When will my brush pile be picked up?

Providing that you have placed your brush at the curb following the City’s guidelines, it should be picked up within 31 days. Solid Waste Guidelines

2. How can I get another recycling bin?

You may pick up recycling bins at Seagoville City Hall.

3. Does the City provide trash cans?

No, you may purchase any trash bin 30 gallons or less to place your trash bags in.

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Stormwater Management

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1. What is a Watershed?

A watershed is a defined land area that captures rainfall and other precipitation and funnels it to a particular river, lake, or stream. Watersheds come in all shapes and sizes. They cross county, state, and national boundaries. No matter where you are, you're in a watershed.

2. What is stormwater?

Storm water is rainfall that flows over our yards, streets, alleys, parking lots, and buildings, and enters the storm drain (or gutter) in your street.

3. What is a storm drain?

Storm drains are the openings (gutters) you see along curbs and in streets and parking lots. They collect rainwater to keep the street from flooding, and then carry the water through the storm drain system to nearby waterways, like streams, rivers, and lakes. Water, trash, and other debris that enter storm drains do not go to a treatment facility, they empty directly into the nearest water body.

4. How does stormwater get into our rivers and streams?

Storm water runs off our streets, parking lots, and yards and into drainage ditches, gutters, storm pipes, and other drains, which transport the storm water directly to our creeks, lakes, and the Trinity River.

5. How does stormwater get polluted?

As stormwater flows over the ground and into the nearest storm drain, it picks up fertilizers, motor oil, industrial chemicals, grass clippings, litter, pet waste, and anything else that might be in its path. The storm drain system then takes the water and pollutants straight into the nearest water body. Some people illegally dump trash, yard clippings, used cooking oil, motor oil, and other pollutants into storm drains, adding to the contamination. Anything that goes into a storm drain will eventually empty into the nearest creek, lake, or river; it does not go to a water treatment facility.

6. What are some examples of pollutants in stormwater?

As rainfall runoff moves over and through the ground, it picks up and carries away natural and human-made pollutants; these pollutants include:

• Excess fertilizers, herbicides, and insecticides from agricultural lands and residential areas


• Motor oil, grease, paints, soap, pool chemicals, and other toxic chemicals


• Grass clippings and yard waste


• Sediment (dirt) from improperly managed construction sites, crop and forest lands, and eroding stream banks


• Bacteria and nutrients from livestock, pet wastes, and faulty septic systems and wastewater collection system facilities

7. What are the effects of these pollutants on our waters?

States report that storm water pollution is the leading remaining cause of water quality problems. The effects of storm water pollution on specific waters vary and may not always be fully known. However, we know that these pollutants have harmful effects on drinking water supplies, recreation, and wildlife.

8. How is stormwater different from wastewater?

The wastewater collection and storm water systems are separate. Wastewater is the used water that drains from toilets, sinks, household drains, and some industrial drains. The wastewater travels through wastewater collection pipes to a wastewater treatment plant where it is treated to strict quality standards before it is released into a water body. Water that goes into the stormwater system does not go to a treatment facility.

9. Do cities in North Central Texas treat stormwater?

No, stormwater is not treated by any local government in North Central Texas. It drains untreated directly into the nearest creek, river, or lake where you live.

10. What is illegal dumping?

It is illegal to dump garbage anywhere other than a legally authorized location. Dumping garbage in places like along a roadside, in a ditch, storm drain, or in a vacant lot is against the law. It's illegal to let anyone dump garbage on your property and littering is also against the law. Punishments for illegal dumping can include fines, jail time, and loss of the vehicle used by the violator.

Dumping trash in unauthorized locations can lead to a number of health and safety concerns and can become a stormwater problem. Improperly disposed waste can be picked up by storm water and carried into our local waterways, harming water quality. Illegal dumping also fosters a negative image in a community. People are much more likely to dump on property where a dump site already exists. Not to mention the high costs for clean-up can run into the thousands or even millions of dollars! When county workers clean up litter and illegal dumps, your tax dollars are spent to clean up somebody else's garbage and cannot be used for other, more urgent needs.

11. Who can I contact to obtain more information about stormwater in my City?

Stormwater management in your city may be handled by the public works, health, engineering or environmental management department.

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Streets

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1. Who do I call for a street light issue?

You can call TXU / Oncor for lights, or you can go to their website and fill out an online service request. You will need both numbers on the pole. Oncor Online Service Request

2. How do I get a street light in front of my house?

Those requests are made to the Public Works Department. Public Works will forward the request to the electric utility. They will approve a request if there is a street light within a 500-foot radius of your home.

3. My car hit a pothole in a City street and was damaged. Who handles the claims?

Damages can be reported to City Hall; however, the report of damaged vehicles, etc. does not guarantee the City is responsible for the claims.

4. Will the City repair/replace the sidewalk in front of my house?

Sidewalks in Seagoville are the responsibility of the property owner. The only instance where the City will replace a sidewalk is if it is disturbed in the process of replacing or repairing a water or sewer line.

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Utilities Department

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1. Do you have a night drop?

Yes, the drop box is located at the back of the building under the covered drive.

2. How is my sewer rate averaged?

Please visit our code of ordinances for more information.

3. What methods of payment are accepted at the office?

• Cash


• Check


• Money Order


• Visa


• Master Card

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Wastewater

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1. My Sewer is backed up, what should I do?

Be sure to check your cleanouts. If there is no water, you will need to call a plumber. If there is water, then you will need to call the city.

2. How can I prevent sewer backups?

• Do not pour grease down the drain.
• Know the location of your clean out cap. The cleanout cap is a white plastic cap, usually 4 inches in diameter located in your yard.
• Tighten the clean out cap to prevent debris from clogging the pipes.
• Don't plant trees near the pipelines; the roots will grow into the pipes causing a backup.
• Get a pop-off valve to minimize damage. A pop off valve opens automatically to relieve the line if there is a backup. They are inexpensive and easy to install. Contact your local plumbing supplier.

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Water

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1. Why is my water pressure low?

If you have a filter system or a water softener be sure to check the filters. Make sure you do not have a broken water line. Check to see if your water was disconnected for nonpayment.

2. Why does my water smell different?

Sometimes due to temperature changes, the lake may turn. This can cause a peculiar odor, but it does not affect the quality of your water.

3. Where does my water come from?

The City of Seagoville purchases their water from the City of Dallas, which pulls from the Elm Fork Trinity River, Lake Tawakoni, Lake Ray Hubbard and Bachman Lake.

4. If there is a leak on the valve in the meter box, am I being charged for the water?

No, you are not charged for this water because it isn't going through the meter.

5. Do I need a backflow preventer on my lawn irrigation system?

Yes you do, there are all sorts of contaminants lurking in your soil that can and will make you sick even to the point of death. Contaminates in the soil can find their way back into the water supply. Therefore, the City code requires a backflow preventer on each irrigation meter.

6. Why is my water discolored?

• Brown water—possibly caused by water line construction in the area, hydrant flushing or manganese in the water supply. Call 972-287-6823 to report the problem.
• Milky/cloudy water—air bubbles from the pipes or a temperature change.
• Yellow Water—Manganese or resin from water softener.
• Black particles—usually degraded rubber gaskets, o-rings or meter washers. Check faucet head and replace o-ring.

7. How much water am I using?

• 1 Drop per second leak ~ 2,400 gallons per year.
• Bathtub ~ 30 gallons per filling
• Shower ~ 2 gallons per minute
• Commode ~ 1.6 gallons per flush
• Sprinkler ~ 2 gallons per minute

8. How do I diagnose a water leak?

• Find water leaking
• Check water meter to see if indicator is showing usage, ensure that all water is turned off in the home (There is a triangle dial in center of water meter if water is running or leaking the triangle will be rotating)
• If all water is off in the home and the meter is showing usage the leak belongs to the customer.
• If the meter is not showing any water consumption then the leak will most likely belong to the city.
• Sometimes leaks can be so small that the meter will barely turn. Take a minute to write the meter reading down and ensure that no water will be running while you are away when you come back several hours later the meter reading should be the same as you left it earlier, if not the customer has a potential water leak.