Reporting Damaged Streets, Lights & Signs

Please report missing or damaged street signs and damaged streets (for example a pothole) to the Public Works Department at 972-287-6823 or submit an online service request.

Street Light Outages

Street light outages can be reported directly to Oncor. Please get both seven-digit numbers on the pole and the closest address of the pole to ensure timely repairs. It takes 10 to 15 days for a TXU repair.

If you would prefer to report a street light outage by phone, you can call Oncor directly at 888-313-4747, or you can call the Public Works Department at 972-287-6823.

Maintaining Street Lights

The City does not maintain the street lights. All street lights are maintained by Oncor.

Traffic Lights

Reporting Malfunctioning Traffic Lights

Traffic light outages or malfunctions can be reported directly to the Texas Department of Transportation.

Maintaining Traffic Lights

The City does not maintain the traffic lights except for the one at the intersection of Crestview and Malloy Bridge Road. All other traffic lights are maintained by the Texas Department of Transportation (TxDOT). TxDOT's local office can be reached at 972-225-2387.